Frequently asked questions

Quick answers

Use this page for common questions about summer products, checkout, payment, shipping, returns, refunds and customer care. If your question is about an existing order, keep your order number and checkout email ready before contacting support.

What currency does the store use?

Checkout is presented in USD. If your bank, card or wallet account uses another currency, your provider may apply its own exchange rate, international fee or conversion charge.

What payment methods are shown?

The store presents Visa, Mastercard, Apple Pay, Google Pay and Samsung Pay where available through the checkout provider. Availability can depend on device, browser, region and issuer support.

Do you ship internationally?

The store is structured for global delivery. Exact shipping cost, route and delivery estimate are calculated at checkout based on destination, parcel weight and carrier availability.

Why has my tracking not updated?

Tracking may show limited movement before carrier pickup, customs release or the first sorting scan. If there is no update for several business days after dispatch, contact support with your order number and tracking code.

Can I change my shipping address?

Contact customer care as soon as possible. Address changes are not guaranteed after an order is placed, and once a parcel is with the carrier, changes depend on carrier policy.

How do I request a return?

Open the Returns & Refunds page and contact support before shipping items back. Include order number, item name, size, color, reason and photos if the item is damaged, wrong or defective.

When will I receive a refund?

Approved refunds are returned to the original payment method where possible. Posting time depends on the card issuer, bank or wallet provider after the merchant completes refund approval.

How should I choose a size?

Review product descriptions, measurements and fit notes before checkout. If you are between sizes, contact support with the product name and your measurements for general guidance.

What information should I send to customer care?

Include your name, email, phone if needed, order number, product details, delivery country and a clear description of the issue. Do not send full card numbers, wallet passwords or one-time verification codes.

Shipping help

Review delivery timing, customs notes and tracking guidance before opening a carrier-related request.

Shipping policy

Return help

Check item eligibility, return instructions and refund review timing before sending anything back.

Returns and refunds

Direct help

Use the Contact Us page for order questions, product advice, payment checks or after-sales support.

Contact us