Track your order

Find shipment

For privacy and security, order status requests should match the checkout email. If you used a different email or cannot locate the confirmation message, contact support with your name, phone number and delivery address.

Tracking stages

1. Order received: payment and order details have been submitted for review.
2. Processing: the merchant is checking inventory, payment status and fulfillment details.
3. Label created: shipment information has been sent to the carrier, but pickup may not be complete.
4. In transit: the parcel has carrier scans and is moving through sorting, customs or local delivery.
5. Delivered: the carrier reports delivery, pickup completion or final handoff according to local service rules.

When tracking looks delayed

Tracking can pause during customs review, handoff between carriers, peak volume periods, weather disruptions or remote-area routing. Some carriers update only after the parcel reaches a major sorting center.

• Check whether the status says label created, in transit, customs review or delivery attempt.
• Confirm the shipping address and destination country are correct.
• Contact support if tracking has no meaningful update for several business days after dispatch.

Delivery issues

If the carrier marks a parcel delivered but you cannot find it, check reception, mailbox, building office, neighbors and local pickup points. Contact support with the tracking number and delivery address so the issue can be reviewed.

• Take screenshots of unusual tracking messages.
• Report damaged packages with photos of the outer box, label and item.
• Do not discard packaging until support review is complete.