Return with clear details

Eligible items

• Summer apparel that is unworn, unwashed, undamaged and in original condition.
• Accessories that have not been used, scratched, stained, scented or altered.
• Items with tags, hygiene liners, labels, protective packaging and accessories intact where applicable.
• Requests submitted within the merchant return window and supported by order information.

Items not usually eligible

• Products marked final sale, clearance, intimate, hygiene-sensitive or customized where stated on the product page.
• Items damaged by wear, washing, misuse, perfume, cosmetics, deodorant, smoke or improper storage.
• Parcels returned without authorization, without tracking or to an address not provided by customer care.
• Requests missing order details or evidence needed to review the issue.

Return process

Contact customer care with your order number, email, item name, size, color, reason and photos if the item is defective, wrong or damaged. If the request is approved, support will provide the next steps and return instructions.

• Pack items securely to prevent damage in transit.
• Use a trackable shipping method when returning approved items.
• Keep the carrier receipt until the return is reviewed.

Refund review

Refunds are reviewed after the returned parcel is received and inspected. The inspection checks item condition, order match, quantity, tags and any issue reported by the customer.

• Approved refunds are sent to the original payment method where possible.
• Card, bank and wallet providers may require additional time to post funds.
• Shipping fees, customs charges or service fees may be non-refundable unless required by policy or law.