Request a return
Use this page to prepare a return or refund review. Do not ship items back until customer care confirms the request and provides instructions. Returning an item without approval may delay review because the parcel may not be matched to the correct order.
Before submitting
- Confirm that the item is unused, unwashed, undamaged and still has tags or hygiene seals where required.
- Prepare clear photos if the item is wrong, damaged, stained, defective or different from the order.
- Include all products and quantities that need review, especially if the order contains multiple items.
- Keep packaging and delivery labels until support review is complete.
After approval
Customer care will explain whether the next step is return shipment, refund review, replacement review or additional evidence. Use a trackable carrier for approved returns and keep the receipt until the request is closed.